Refund & Return Policy – Innosage Store

Customer satisfaction is important to us. If you are not satisfied with your purchase, please review our refund and return policy below.

Return Eligibility

Products may be returned if:

• The item is damaged or defective
• Wrong product was delivered
• The item is unused and in original packaging

Return Request Time

Customers must request a return within 7 days of receiving the order.

Non-Returnable Items

The following items are not eligible for return:

• Used or washed products
• Items without original packaging
• Clearance or sale items

Refund Process

Once the returned item is received and inspected, refunds will be processed within a few business days through the original payment method or store credit.

Exchange Policy

Customers may request an exchange for size or product availability, subject to stock.

Shipping Charges

Shipping charges are non-refundable unless the mistake was from our side.

Contact for Returns

For return or refund requests, please contact our support team through the website contact page.